{"id":8053,"date":"2023-07-08T16:27:16","date_gmt":"2023-07-08T16:27:16","guid":{"rendered":"https:\/\/www.aquaporservicos.pt\/servicos\/gestao-comercial\/"},"modified":"2025-01-10T17:44:59","modified_gmt":"2025-01-10T17:44:59","slug":"gestao-comercial","status":"publish","type":"servicos","link":"https:\/\/www.aquaporservicos.pt\/en\/services\/gestao-comercial\/","title":{"rendered":"Customer management"},"content":{"rendered":"\t\t<section class=\"block block-banner \" id=\"b-banner-block_d540700fb060ba02b74bb8efaa681668\">\r\n\t\t\r\n\t\t<!-- BLOCK CONTENT -->\r\n\t\t\t\t\t<div class=\"image\"><img decoding=\"async\" width=\"1920\" height=\"1200\" src=\"https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1.jpg\" class=\"\" alt=\"\" srcset=\"https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1.jpg 1920w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1-300x188.jpg 300w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1-1024x640.jpg 1024w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1-768x480.jpg 768w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/07\/Banner_Gestaocomercial-1-1536x960.jpg 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\r\n\t\t\r\n\t<\/section>\r\n\n\n\t\t<section class=\"block block-text \" id=\"b-text-block_28f4b60afdae885758f5679cea827956\">\r\n\t\t\r\n\t\t<!-- BLOCK CONTENT -->\r\n\t\t<div class=\"container-md p2\">\r\n\t\t\t<h2 class=\"title-h1\">Customer management<\/h2>\t\t\t\t\t\t\t<div class=\"description txt-default\">\r\n\t\t\t\t\t<p>In the management of water services, in addition to concerns about infrastructure, our focus is also on the efficient management of activities related to consumer management.<\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"text align-center\">\r\n\t\t\t\t\t<p>With our experience and know-how, proven over more than 30 years of activity, we ensure the optimization of Commercial Function Management, in order to boost revenue and collection, minimize debt and costs, maximize service and maximize customer satisfaction.<\/p>\n\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\r\n\t<\/section>\r\n\n\n\t\t<section class=\"block block-texts-list-grid  with-bg-color bg-color-secondary bg-partial cols-3 with-boxes\" id=\"b-texts-list-grid-block_0d8ccf81e2261b57891287dde5f7af02\">\r\n\t\t\r\n\t\t<div class=\"bg-layer\"><\/div>\r\n\r\n\t\t<!-- BLOCK CONTENT -->\r\n\t\t\t\t\t<div class=\"container-md p2\">\r\n\t\t\t\t<h2 class=\"title-h2\">We guarantee the application of a differentiated and integrated approach to the commercial function, through the implementation of robust methodologies involving:<\/h2>\t\t\t\t\t\t\t<\/div>\r\n\t\t\r\n\t\t\t\t\t<div class=\"container p2\">\r\n\t\t\t\t<div class=\"texts-list\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">01<\/h3>\t\t\t\t\t\t\t<p>Coordination of the commercial cycle of reading, billing and collection.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">02<\/h3>\t\t\t\t\t\t\t<p>Promoting the harmonization of processes through procedures.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">03<\/h3>\t\t\t\t\t\t\t<p>Transparency of the information provided and effectiveness of communication.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">04<\/h3>\t\t\t\t\t\t\t<p>Efficient and quick handling of complaints and requests.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">05<\/h3>\t\t\t\t\t\t\t<p>Efficient management of the stock of meters and consumption sites.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">06<\/h3>\t\t\t\t\t\t\t<p>Hiring and concentrating all suppliers in the commercial value chain in an integrated manner.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">07<\/h3>\t\t\t\t\t\t\t<p>Benefits of scale and learning curve.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"item\">\r\n\t\t\t\t\t\t\t<h3 class=\"title-h4\">08<\/h3>\t\t\t\t\t\t\t<p>Management, implementation and parameterization of information systems.<\/p>\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\r\n\t<\/section>\r\n\n\n\t\t<section class=\"block block-highlight-list  with-bg-color bg-color-secondary image-on-right img-no-offset\" id=\"b-highlight-list-block_16f3cc3b309b7a26c4c7a848421f35b7\">\r\n\t\t\r\n\t\t<!-- BLOCK CONTENT -->\r\n\t\t<div class=\"bg-layer\"><\/div>\r\n\t\t\t\t\t<div class=\"image\"><div class=\"aux\"><img decoding=\"async\" width=\"2560\" height=\"1707\" src=\"https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-scaled.jpeg\" class=\"\" alt=\"\" srcset=\"https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-scaled.jpeg 2560w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-300x200.jpeg 300w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-1024x683.jpeg 1024w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-768x512.jpeg 768w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-1536x1024.jpeg 1536w, https:\/\/www.aquaporservicos.pt\/cms\/wp-content\/uploads\/2023\/01\/AdobeStock_209030597-2048x1365.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/div><\/div>\r\n\t\t\t\t<div class=\"container\">\r\n\t\t\t<div class=\"info\">\r\n\t\t\t\t<h2 class=\"title-h2\">The main benefits of applying consumer management methodologies are:<\/h2>\t\t\t\t\t\t\t\t\t<ol>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Focus on customer satisfaction.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Ensuring optimization and increased performance with indicators.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Optimizing costs and clarifying their application.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Increased income through efficient procedures.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Debt reduction through the implementation of recovery activities.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Improving the quality and reliability of customer service.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Transfer of know-how and training to EG teams.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Legal compliance with all regulations in force.<\/li>\r\n\t\t\t\t\t\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t<\/section>\r\n\n\n\t\t<section class=\"block block-doubts  with-bg-color bg-color-primary\" id=\"b-doubts-block_de1fdfd3a764823ea874540abdb4a755\">\r\n\t\t\r\n\t\t<!-- BLOCK CONTENT -->\r\n\t\t<div class=\"container\">\r\n\t\t\t<div class=\"info\">\r\n\t\t\t\t<h2 class=\"title-h1\">Interested?<\/h2>\t\t\t\t\t\t\t\t\t<div class=\"description\">\r\n\t\t\t\t\t\t<p>Talk to us!<\/p>\r\n\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"btn-wrapper\"><a class=\"button btn-secondary\" href=\"https:\/\/www.aquaporservicos.pt\/en\/contacts\/\" target=\"_blank\">Contact us!<\/a><\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\r\n\t<\/section>\r\n","protected":false},"featured_media":3823,"menu_order":5,"template":"","tipo-servico":[168],"class_list":["post-8053","servicos","type-servicos","status-publish","has-post-thumbnail","hentry","tipo-servico-water-services-management"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/servicos\/8053","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/servicos"}],"about":[{"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/types\/servicos"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/media\/3823"}],"wp:attachment":[{"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/media?parent=8053"}],"wp:term":[{"taxonomy":"tipo-servico","embeddable":true,"href":"https:\/\/www.aquaporservicos.pt\/en\/wp-json\/wp\/v2\/tipo-servico?post=8053"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}