88% of customers rate the quality of the services provided by the Aquapor Group concessions during the State of Emergency as positive or very positive. The results are from a study carried out in July 2020 by Nielsen on the work carried out by the Aquapor Group’s concessions in the municipalities of Cascais, Gondomar, Setúbal, Alenquer, Azambuja, Figueira da Foz, Tondela, Mortágua, Santa Comba Dão, Tábua, Carregal do Sal and Vila Real de Santo António.
According to the same study, the level of confidence in the quality of the water supplied has increased, with 73% of respondents saying they drink tap water, compared to 55% in 2018. It should also be noted that the majority of customers consider the price they pay for water to be fair, 41% say that the service has improved over the last year and 91% are extremely satisfied with the clarity, transparency and organization of bills.
The Aquapor Group serves more than 1.5 million inhabitants in Portugal and is one of the main players in the market in the management of municipal concessions, supply and sanitation of wastewater directly to populations, municipalities and industries.
For António Cunha, CEO of the Aquapor Group, “the results of this study confirm that we are on the right track in terms of the work we have been doing in the various concessions from the north to the south of the country”. He added: “We are committed to improving the service and the quality of the water, increasingly equipping our support infrastructures, continuing to invest in and develop state-of-the-art technology, with total concern for environmental issues. Our commitment is to our customers, to whom we will continue to guarantee an excellent service at a fair price.”
In order to improve the quality of its services, the Aquapor Group introduced new operational processes and invested in its networks, making it possible to increase the regularity of supply. In addition, it has launched a telemetry consumption control platform, which has strengthened electronic customer service, and has carried out a rapid review of commercial and operational processes in the context of the pandemic, indispensable services that cannot be stopped in times of pandemic.
