Customer management
Customer management
In the management of water services, in addition to concerns about infrastructure, our focus is also on the efficient management of activities related to consumer management.
With our experience and know-how, proven over more than 30 years of activity, we ensure the optimization of Commercial Function Management, in order to boost revenue and collection, minimize debt and costs, maximize service and maximize customer satisfaction.
We guarantee the application of a differentiated and integrated approach to the commercial function, through the implementation of robust methodologies involving:
01
Coordination of the commercial cycle of reading, billing and collection.
02
Promoting the harmonization of processes through procedures.
03
Transparency of the information provided and effectiveness of communication.
04
Efficient and quick handling of complaints and requests.
05
Efficient management of the stock of meters and consumption sites.
06
Hiring and concentrating all suppliers in the commercial value chain in an integrated manner.
07
Benefits of scale and learning curve.
08
Management, implementation and parameterization of information systems.
The main benefits of applying consumer management methodologies are:
- Focus on customer satisfaction.
- Ensuring optimization and increased performance with indicators.
- Optimizing costs and clarifying their application.
- Increased income through efficient procedures.
- Debt reduction through the implementation of recovery activities.
- Improving the quality and reliability of customer service.
- Transfer of know-how and training to EG teams.
- Legal compliance with all regulations in force.
Interested?
Talk to us!